Get help
We’re a small team running a private pilot, which means you get direct, personal support.
Contact us
Section titled “Contact us”- General help and questions: support@relayahq.com
- Security issues: security@relayahq.com
- Privacy and data requests: privacy@relayahq.com
During the pilot we answer support email directly, on a best-effort basis during business hours. When you write in, it helps to include your workspace name and, if something went wrong, what you expected to happen and what happened instead.
Common questions
Section titled “Common questions”How do I add my team?
Section titled “How do I add my team?”An admin invites teammates by email from the Members page and assigns each a role. See Invite your team.
Can I sign in with a personal email?
Section titled “Can I sign in with a personal email?”To create a workspace you need a work email. To join an existing workspace by invitation, any email works — including a personal one. See Sign in & your workspace.
Why isn’t Relaya showing any deals or contacts yet?
Section titled “Why isn’t Relaya showing any deals or contacts yet?”Relaya builds from your connected communication, so it needs a mailbox connected and some history imported first. See Connect email & calendar.
Does Relaya send emails on its own?
Section titled “Does Relaya send emails on its own?”No. Agents can draft actions like follow-up emails, but nothing is sent until a person approves it. See Approvals.
Is my data used to train AI models?
Section titled “Is my data used to train AI models?”No — we don’t use your data to build shared models, and content processed by our AI provider is handled under terms that prohibit training on it. See Privacy.
How do I disconnect a mailbox or delete my data?
Section titled “How do I disconnect a mailbox or delete my data?”Disconnect any source yourself from Connectors. For exporting or deleting your whole workspace, email privacy@relayahq.com. See Your data.
How do I stop using Relaya?
Section titled “How do I stop using Relaya?”Contact support@relayahq.com to offboard. We’ll disconnect your sources and delete your workspace data per your pilot agreement.